Contact RecuperaPro Sport
Personalized attention is one of our pillars. We accompany athletes on their journey toward better physical well-being. If you have any questions about stock, need technical advice on an accessory, or want to check the status of your shipment, we are at your disposal through multiple channels in Spain.
Write to us directly
[email protected]Mon — Fri
09:00 — 19:00
Saturdays
10:00 — 14:00
Madrid, Spain
Calle de Velázquez 108
28006 Madrid
Response in less than 24 business hours
Choose the fastest channel for your inquiry
Personalized Customer Service
Our technical team is made up of people who know every product in the catalog thoroughly. We do not use automated systems to answer your questions; each inquiry is handled by a specialist who understands your needs as an athlete.
Whether it's a question about the density of a roller, the resistance of a mobility band, or the correct size of compression boots, you will receive a detailed and helpful response in the shortest time possible. Our knowledge is based on the real-world use of each accessory, not on warehouse data sheets.
Response time
Less than 24 business hours
Team
Product specialists
Language
Spanish
Inquiries about Orders and Logistics
If you have already made a purchase and need information about shipping, include your order number in the message. This allows us to expedite management with the transport agency and provide you with an accurate update on the location of your shipment.
We resolve any logistical issue with absolute priority, because we know your recovery cannot wait. If there is a delay, we inform you as soon as we detect it and provide a concrete solution, not an automated message.
Advice for Professionals
If you are a personal trainer, physiotherapist, or manage a sports center in Spain and want to equip your facilities with our products, we have a specific channel for you.
We can offer you personalized quotes for bulk orders and advise you on the most suitable materials for intensive use in professional environments. Write to us with the details of your facility and the estimated volume to receive a tailored proposal.
Suggestions and Comments
At RecuperaPro Sport, we are constantly evolving. If there is a recovery product you cannot find in our store or you have any suggestions on how to improve our service, we would love to hear from you.
The opinion of our athlete community is the engine that helps us select the new arrivals for each season and refine our user experience. Each proposal goes directly to the team that decides the catalog, not to a generic inbox.
We look forward to helping you reach your next physical level.
Tell us what you need
Fill out the form and receive a response from our technical team in less than 24 business hours. If your inquiry is about an order, include the number to expedite the process.
How to contact us
Our operational headquarters are located in Spain, which allows us to offer support in your same time zone and real knowledge of national logistics.
- Company
- RecuperaPro Sport S.L.
- Address
- Calle de Velázquez 108, 28006 Madrid, España
- Phone
- +34 910 602 485
- [email protected]
- Hours
- Monday to Friday: 9:00 — 19:00
- Saturdays: 10:00 — 14:00
Frequently asked questions
If your question matches one of these, the answer may already be on our FAQ page and you can resolve it instantly.
View FAQsHow long does the team take to respond?
We work Monday to Friday from 9:00 to 19:00 and Saturdays from 10:00 to 14:00. Emails received during business hours are answered the same day whenever possible. Those that arrive outside of business hours are handled first thing the next business day. Our commitment is to respond to all messages in less than 24 business hours.
Can I call for advice before buying?
Sí. Llámanos al +34 910 602 485 durante el horario de oficina y un especialista te orientará sobre la densidad de un rodillo, el tamaño de una banda de movilidad o el modelo de botas de compresión que mejor encaja con tu rutina de entrenamiento. No vendemos por teléfono, pero te ayudamos a elegir con criterio antes de pasar por la tienda.
How do I check the status of my shipment?
Write to us at [email protected] with your order number in the subject line or the body of the message. With that information, we will locate your purchase in the system and contact the transport agency to give you an accurate update. If there is any issue, we will propose a solution in the same message.
Do you offer special prices for sports centers?
Yes. If you manage a gym, a physiotherapy center, or a sports club in Spain and need to equip your facilities with several products, we will prepare a custom quote. Let us know which accessories you are interested in and the approximate volume, and we will respond with a proposal adapted for intensive use.