01 — Logistics
Order Management and Shipping
We ship to the entire peninsula and the Balearic Islands with optimized delivery times. Once payment is confirmed, we process your order within a maximum of 24-48 business hours. You will receive a tracking code so you know exactly where your recovery equipment is at all times.
We work with leading transport agencies to ensure that packages arrive in perfect condition at your home or pickup point. If the carrier cannot locate you on the first delivery attempt, a second visit will be coordinated or a notice will be left for you to pick it up at the nearest logistics center.
02 — Payments
Accepted Payment Methods
For your convenience and security, we offer traditional and reliable payment methods. You can pay for your purchases via bank transfer—we will provide the details when finalizing the order—or pay directly in cash upon receiving your package via cash on delivery.
We also allow card payment in person if you decide to pick up your order at our partner locations. We do not manage payments through unverified external gateways to ensure that every transaction is backed by regulated banking entities in Spain.
03 — Quality
Returns and Quality Guarantee
If upon receiving your product you feel it does not meet the described technical specifications, you have a period of 14 calendar days to request a return. The item must be unused and in its original packaging so that we can process the incident at no additional cost.
All our products have a warranty against manufacturing defects, reaffirming our commitment to selling high-quality and durable sports equipment. If you detect any irregularity after several weeks of normal use, write to us with photos of the product's condition and we will review the case individually.
